1Cash back loyalty reward is payable by the end of February for the previous calendar year to eligible customers in good standing as of the payout date who have remained a TXU Energy customer continuously from date of enrollment on an eligible plan. Reward is based on 3% of electricity consumption actually billed to and paid for by customer (excluding taxes and certain non-recurring fees and charges) while the reward program remains in effect. Reward is fulfilled with a Mastercard® prepaid card, subject to terms and conditions of card issuer. TXU Energy reserves the right in its sole discretion to substitute a check of equal value for the Mastercard® prepaid card or to otherwise modify or cancel the program at any time. For reward balances of $5 and under, TXU Energy reserves the right to issue a bill credit in lieu of a prepaid card.
2Price Protect PromiseSM applies to residential term contracted customers on fixed rate products. The only circumstance in which the price could change during the 24-month minimum term is to reflect actual changes in law or regulatory charges as described in the Electricity Facts Label (EFL).
3Same-day service is available for customers with AMS meters who sign up before 6:30 p.m., Monday through Saturday. Sundays and holidays excepted.
4Total Satisfaction Guarantee - Just call us and cancel within 60 days of your sign-up date and, even if you signed a contract, we'll waive any early cancellation fees. New TXU Energy residential customers only. Cancellation fee applies if you cancel after 60 days. You remain responsible for any billed and unbilled charges.
